Why is my order being shipped in different packages?
If you have a multi-item order, each item may be shipped from different warehouses, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we may ship your items at different times in different packages to prevent holding up your order and to get it to you as fast as possible!
Return for Refund
- Contact SALES@COCOMINKLASHES.COM within 48 hours from the time package is received and a Return Merchandise # would be issue to start the refund process.
- Merchandise must be received within 10 business days of receipt.
- A 15% Restocking fee will apply for any returned items.
- Merchandise must be unworn.
- Return Merchandise must be sent back with its original tags, boxes and trays.
Coco Mink Lashes
739 Washington Ave Unit 901428
- Refunds or store credit will be processed within approximately 2-7 business days after we receive your return.
- Due to the nature of our product and for sanitary reasons, we do not accept exchanges at this time.
Important Note: All Lashes that are handcrafted, some discrepancies in hair assignment may/will occur. Please keep in mind that handcrafted lashes will not look 100% symmetrical.
HOW DO I TRACK MY ORDER?
If you signed up for a CocoMinkLashes account, you can check the status of your order at anytime, by simply logging into your account and clicking “View Order Status” or "Completed Orders". If your order has “Shipped”, you will see a delivery tracking number. Please note: International orders using USPS First Class Mail International shipping will not receive a tracking number. Please refer to our shipping policy.
If you do not have an account, please email us at SALES@COCOMINKLASHES.COM We will be happy to provide you with your order status. To better assist you, please include your order number and last name in the email.
If for some reason you do not receive a shipment email from Coco Mink Lashes, please contact us at SALES@COCOMINKLASHES.COM
Please track your packages! Coco Mink Lashes is not responsible for lost or stolen shipments. Packages may/will be left at your front door by the postal courier if no one is home to receive it. We have no control over what happens to your package once the postal courier delivers it. We do not replace or refund orders that are scanned "delivered" by USPS.
For Lost or Stolen package claims, please contact USPS directly.
USPS (within USA): 800-ASK-USPS
USPS (International Customers): 800-222-1811
MY ORDER WAS CANCELED. WHY?
For credit card purchases, if the Shipping Address does not match the Billing Address, your order will be subject to cancellation.
If you would like your order to be shipped to a different address, we recommend for you to checkout using PayPal.
ADDING ITEMS TO AN ORDER YOU PLACED?
Unfortunately, we cannot add items to an existing order.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We currently accept all Major Credit Cards via PayPal and Business Checks. We do not accept money orders or direct bank transfers.
MY ORDER WON'T GO THROUGH, WHAT SHOULD I DO?
If you are receiving an error message at checkout there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your Bank or PayPal has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).
If you are still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.
Please only click the “Place Order” button once to avoid multiple authorizations.
WHO PAYS SALES TAX?
All business wholesale sales are excluded from sales tax.
All prices listed on our site are in US dollars, and charged in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates.
Alternatively, you can also get in touch with us using the form below. :)